Service Agreement/Important Info
Service Agreement/Important Info
If inclement weather prohibits collection, we will be out as soon as it is safe to do so.
You may call us at 301-996-7704 and we will have updated information on our answering machine.
For Residential pickup in Montgomery county Maryland
Normal collections are made once or twice weekly. Exceptions to this are legal holidays, which are New Years Day, Easter, Memorial Day, Labor Day, Independence Day, Thanksgiving Day, Christmas Day and on days when severe weather conditions prohibit collections. Holiday collections will be made one day later for the entire week. For example, if the holiday is on Monday, pick up will be on Tuesday. Tuesday collections will be on Wednesdays. Wednesday will be on Thursday, etc. PLEASE HAVE TRASH OUT BY 7:00 AM ON YOUR PICK-UP DAY.
All refuse generated from normal household operations such as: animal, fruit or vegetable food waste which has been drained and wrapped to prevent leaking. Paper, cardboard, plastic, glass, metal containers that are less than 5 gallon capacity THAT CANNOT BE RECYCLED. Rags, COLD ASHES, and similar materials, grass, leaves and brush are collected by the County with your Blue Box.
The following items are not acceptable for removal at regular collections: major appliances such as refrigerators, stoves, water heaters, dryer, washing machines, rugs, furniture, large toys, building fixtures such as bath tubs, sinks, toilets, shower stalls, and construction material. SPECIAL COLLECTIONS MUST BE ARRANGED IN ADVANCE. THERE WILL BE AN ADDITIONAL CHARGE FOR THIS SERVICE.
Refuse must be placed in metal or plastic containers that are watertight and vermin proof. The containers must be equipped with the tight fitting cover and have handles. BECAUSE PLASTIC CONTAINERS BREAK EASILY IN COLD WEATHER, WE CANNOT BE RESPONSIBLE FOR DAMAGES TO THESE TYPES OF CONTAINERS.
WE ARE NOT RESPONSIBLE FOR ANY ARTICLES LEFT ON OR NEAR TRASH CANS. ALSO CUSTOMER ACKNOWLEDGES THAT COOPER REFUSE SHALL NOT BE LIABLE FOR ANY DAMAGES TO PAVEMENT OR ASPHALT OF DRIVEWAY DUE TO TRUCK USAGE.
At no time will we collect the following: DIRT, ROCKS, SOD, water logged refuse, large tree stumps, partially burned fireplace logs, HOT ASHES, poisons, acids, caustics, gasoline, oil and other inflammable items, explosives, ammunition, televisions, dead animals, human and animal feces, paint or any acceptable refuse that is not placed in an approved container, tied or bundled.
Point of Collection
Collections will be made from the curb or from a point that is easily accessible from the main road. No collections will be made from enclosures such as garages, porches, or when animals prevent the collectors from reaching the refuse. After more than 3 inches of snowfall, refuse must be placed in an area that has been cleared of snow or to the side of the road.
Bills are due by the 1st of the first month in the quarter. Payment must be made in advance. A $3.00 late charge will be added each month on any unpaid balances. Also we do not ACCEPT DEDUCTIONS FROM BILLS UNLESS THEY HAVE BEEN PREVIOUSLY ARRANGED BY THE COLLECTOR AND THE CUSTOMER. Unprovided service is defined as refuse collection service which is not provided to the customer due to failure of the collector and which has been reported to the collector at the time of such failures. Severely inclement weather, holidays, collections within 24 hours of scheduled collections, inaccessibility to containers, unreported missed collections, and failure of customers to pay their bills when due are not collector failures and credit/refunds will not be authorized in these instances.
Termination of Services
IT IS THE CUSTOMER’S RESPONSIBILITY TO NOTIFY COOPER REFUSE IN WRITING 30 DAYS PRIOR TO DISCONTINUING SERVICE. (NON-PAYMENT OF BILLS, CUSTOMER NOT PUTTING OUR GARBAGE, OR CUSTOMER INFORMING THEIR DRIVER DOES NOT CONSTITUTE DISCONTINUANCE OF SERVICE